Return & Refund Policy - Multifoods.nl

📦 Returning an Item

Due to the risk of cross-contamination and for strict health and hygiene reasons, returns are only accepted if all of the following conditions are met:

1. Incorrect Product: The product received is not the product ordered (excluding minor differences in packaging design only).

2. Defective Product: The product was delivered with a manufacturing defect or damage.

3. Expired Product: The product has passed its best-before date, and this was not clearly stated on the website at the time of purchase.

4. Unopened Condition: The item is completely unopened, and the original seal remains fully intact.

   • Note: Opened items or items with a broken seal after delivery cannot be returned under any circumstances for health and hygiene reasons.

   • If an item arrives in poor condition, please contact our customer service immediately.

5. Timeframe: The return request is formally made within 3 days of receiving the item.

🛠️ How to Return an Item

To return an eligible item, please follow these step-by-step instructions:

1. Contact Us: Reach out to our customer service team at contact@multifoods.nl.

2. Receive Form: You will receive an official return form via email.

3. Fill & Pack: Complete the return form and include it securely inside the return shipment box.

4. Secure Packaging: Ensure all items to be returned are packed properly to prevent any damage during transit.

5. Drop-Off: Drop off the package at the designated carrier location according to the instructions provided by our customer service.

6. Keep Receipt: Retain your proof of shipment receipt until your return has been fully processed and credited.

💰 Return Shipping Costs

Return shipping costs are the sole responsibility of the customer, unless the return is due to one of the following specific errors on our part: